Return & Refund Policy
Last updated: August 21, 2026
Overview
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your silk scarf, we offer a straightforward return process.
Return Window
You have 30 days from the date of delivery to initiate a return. Please contact us before sending any items back.
Eligibility Requirements
To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition
- Returned with all original tags and packaging intact
- Shipped back within 30 days of delivery
Items Not Eligible for Return
- Items that have been worn, washed, or altered
- Items returned after 30 days from delivery
- Gift cards and downloadable products
How to Initiate a Return
- Contact us at [email protected] or via WhatsApp with your order number and reason for return.
- We'll review your request and send you a return shipping address.
- Ship the item back in its original packaging with tracking (return shipping cost is the buyer's responsibility unless the item is defective).
- Once we receive and inspect the item, we'll process your refund.
Refund Timeline
Once your return is received and inspected, we'll notify you via email. Refunds are typically processed within 5–7 business days after approval. The refund will be credited to your original payment method.
Refund Amount
Full refund of the product price. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
Exchanges
If you'd like to exchange an item for a different size or color, please contact us. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost to you.
Contact Us
Questions about returns? We're here to help:
📧 [email protected]
📱 WhatsApp: +86 153 8174 1977