Frequently Asked Questions
How long does shipping take?
Free worldwide shipping on orders over $35.99. Standard delivery takes 7–14 business days. Orders are dispatched within 1–2 business days of payment.
Do you ship internationally?
Yes! We ship worldwide. All orders are tracked and fully insured. Customs duties may apply depending on your country — see our Shipping Policy.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, contact us within 30 days of delivery for a refund or exchange. See our Return & Refund Policy.
What materials are your scarves made of?
We use premium 100% mulberry silk, silk twill, crepe de chine, satin and sheer organza. Every product page lists the exact material and weight so you know exactly what you are getting.
How do I care for my silk scarf?
Hand wash in cold water with mild detergent, or dry clean. Do not wring, bleach or tumble dry. Iron on low heat while slightly damp. Store flat or loosely rolled.
Can I track my order?
Absolutely. Use our Order Tracking page with your order number and billing email, or check the tracking link emailed to you once your order ships.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express and more via secure PayPal Checkout. All transactions are encrypted and protected.
How do I contact customer support?
Email us at [email protected] or message us on WhatsApp at +86 153 8174 1977. We typically respond within 24 hours.